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Refund and Billing Policy
Last Updated: August 2026 Fellowship Intelligence LLC
Last Updated: August 2026 Fellowship Intelligence LLC
This Refund and Billing Policy explains the payment terms, billing practices, and refund conditions applicable to services, diagnostics, software platforms, and programs offered by Fellowship Intelligence LLC ("Fellowship Intelligence," "we," "us," or "our"). This policy applies to all engagements entered through the Fellowship Intelligence website, written service agreements, statements of work, and subscription-based platforms.
Prepaid basis. All Fellowship Intelligence services are billed on a prepaid basis. Payment is required in full prior to commencement of any engagement, delivery of any work product, or activation of any platform access, unless otherwise expressly specified in a written agreement signed by an authorized representative of Fellowship Intelligence.
No credit extended. Fellowship Intelligence does not extend credit, maintain accounts receivable, or issue invoices with future payment due dates as a standard practice. Any deviation from prepaid terms must be explicitly documented in a signed written engagement agreement.
Diagnostic programs, including structured assessments and organizational diagnostics, require full prepayment prior to initiation. Due to the analytical and preparatory work required to design, configure, and deliver diagnostic programs, fees paid for diagnostic engagements are non-refundable once the engagement has commenced.
Commencement is defined as the delivery of any intake materials, scheduling confirmation, or initiation of any preparatory analysis by Fellowship Intelligence.
Advisory and consulting services are billed under one of the following structures, as defined in the applicable engagement agreement:
Fixed-fee engagements. A fixed price agreed upon prior to the start of work, covering the full defined scope of the engagement. Payment is due in full before work begins.
Retainer-based services. Ongoing advisory access billed on a recurring prepaid basis. Each billing period is paid in advance prior to the period of access. Retainer fees are non-refundable for the active billing period.
Work delivered under any advisory or consulting engagement is non-refundable. Unused advisory capacity within a retainer period does not carry forward and is not subject to credit, rollover, or refund.
Governance Build engagements cover the structured activation of an AI governance system inside a client organization. This includes the operationalization of policies, integration of governance controls into existing workflows and decision processes, and delivery of role-specific operator training tied directly to the installed governance structure. Governance Build is the organizational layer, it is not software development, technical systems implementation, or automation engineering.
All Governance Build fees are prepaid in full prior to commencement of the engagement, as defined in a separately executed written engagement agreement or statement of work.
Commencement is defined as the delivery of any intake materials, initiation of any organizational assessment, or scheduling confirmation of the first Governance Build session, whichever occurs first.
Fees paid for Governance Build engagements are non-refundable once the engagement has commenced. Work commenced or resources committed under a Governance Build engagement are non-refundable regardless of whether the client proceeds to completion.
No milestone-based, deferred, or contingent payment structures are available unless expressly authorized in a written agreement signed by an authorized representative of Fellowship Intelligence.
DIY Starter. The DIY Starter is a self-serve digital product delivered in full immediately upon payment. Because the complete kit is delivered at purchase, all sales are final and fees are non-refundable once the kit has been delivered, except where a refund is required by applicable law. The DIY Starter includes no advisor time and no Fellowship Intelligence review, and it does not include any Consigliere trial, credit, or subscription; the Consigliere is offered separately, with its own signup and billing, once it launches.
The Consigliere. Once it launches, the free Consigliere Core will require no payment. Paid Consigliere plans, once available, will be billed in advance, monthly or annually as selected; you will be able to cancel at any time to stop future billing, and fees already paid for the current billing period will be non-refundable, except where required by applicable law.
The Wrong Default is free to read. Fellowship Intelligence does not currently charge a subscription fee for it, and there is nothing to refund. If a paid subscription is offered in future, it will be billed and processed by Substack, Inc. rather than by Fellowship Intelligence directly, at the pricing displayed on the subscription page at the time of signup, and refunds, cancellations, and billing disputes will be governed by Substack's own subscriber and payment terms rather than by this Refund and Billing Policy.
Notify in writing. If a client believes a billing error has occurred, the client must notify Fellowship Intelligence in writing within thirty (30) days of the billing date.
Good faith review. Fellowship Intelligence will review billing concerns in good faith and issue a written determination within a reasonable time.
Waiver of late disputes. Disputes not raised within the thirty (30) day window are waived.
Clients agree to contact Fellowship Intelligence directly to resolve any billing concern before initiating a chargeback or payment reversal with their financial institution.
Important: Improper or abusive chargebacks may result in immediate suspension of services, termination of account access, and pursuit of available legal remedies.
Third-party processors. Payments may be processed through third-party payment processors or financial service providers.
Card data security. Fellowship Intelligence does not store full payment card information.
Third-party terms. Use of third-party payment processors is subject to the terms and privacy policies of those providers.
Notwithstanding the non-refundable terms otherwise described in this policy, if a Force Majeure Event (as defined in Section 17A of the Fellowship Intelligence Terms of Service) continues for more than sixty (60) consecutive days, either party may terminate the affected engagement upon written notice, and Fellowship Intelligence will provide a pro-rated refund of prepaid fees for services not yet rendered. This Force Majeure refund mechanic is set out in full in, and controls in accordance with, Section 17A and Section 27 of the Terms of Service.
State of Nevada. This policy is governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles.
Dispute resolution. Any billing disputes not resolved through the process described above are subject to the dispute resolution provisions of the applicable engagement agreement.
Fellowship Intelligence may update this Refund and Billing Policy periodically. Updated versions will be posted on the Fellowship Intelligence website with a revised "Last Updated" date.
Questions regarding billing, refunds, or payment terms may be directed to:
Fellowship Intelligence LLC
732 S. 6th St. #6433, Las Vegas, NV 89101
(702) 802-8264
Billing inquiries: billing@fellowshipintelligence.com
General inquiries: contact@fellowshipintelligence.com
www.fellowshipintelligence.com
Fellowship Intelligence LLC | contact@fellowshipintelligence.com | www.fellowshipintelligence.com
